Cancellation Policy

Cancellation Policy

There may be certain orders that Chelsea Madison New York cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Chelsea Madison New York identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation by Customer:

Once an order is placed, it can only be cancelled 1 hour after being placed or before it is shipped out, whichever is the earliest. Once the cancellation request is approved, we will initiate, within 24 business hours, the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque. The time taken for the money to reflect in your account, after processing a refund, can vary from 5 to 15 business days based on payment processing companies or financial institutions involved.

NOTE : For any assistance customer can email us at hello@chelseamadison.club